MyToyota Store Shipping & Returns Policy and Website Terms & Conditions

v11.21.19
  1. All currencies on the MyToyota Store are in USD
  2. Sellers
    1. The MyToyota Store is operated by the Store Operator, Toyota Material Handling, U.S.A., Inc. (TMHU).
    2. Products sold on the MyToyota Store are sold by TMHU and/or TMHU partners, collectively "Sellers." Sellers may include, but are not limited to, authorized-Toyota dealers, suppliers, vendors and/or other merchants.
  3. Returns & Refunds
    1. New Equipment Product Category
      1. All sales are final. No refunds nor returns, unless specifically and independently agreed upon between customer and Seller.
    2. Toyota Parts Category
      1. Refunds may be requested, but refunds and refund method(s) are completely at the Seller’s discretion. A restocking fee may apply.
      2. Any refund(s) will be handled directly between the Seller and customer.
    3. Should a refund be approved by a Seller, any applicable freight costs charged to the customer at the time of original order are non-refundable unless otherwise agreed upon by the Seller. Any additional freight charges imposed by the Seller associated with a return are at Seller’s discretion.
  4. Deliveries
    1. New Equipment category is normally delivered by Seller with fixed delivery fees ranging from $0 to $499 per unit sold charged at point of sale. Customers may contact Seller directly to arrange other delivery method(s). Other delivery method(s) are subject to additional cost.
    2. Toyota Parts category offers three (3) delivery options. Customers will select a single delivery option to cover all Toyota Parts in the order. Should a customer need to split an order of Toyota Parts between delivery options, the customer will need to submit multiple orders.
    3. Delivery fees charged at the point of sale are fixed and cannot be removed from an online order unless via a specific promotion.
    4. Toyota Material Handling and Toyota Dealers hold a large volume of stock for fast delivery. In the unlikely event that a part in your order is not in stock, you will be notified within 24 business hours and have the option to cancel with a full refund.
  5. New Equipment Category
    Product Line
    Delivery Mode
    Freight Cost Per Unit
    Seller(s)
    Product Source
    Lead Time*
    Issue Management
    Toyota Electric Walkie Pallet Jack
    Seller Delivery
    Variable
    Authorized Seller or TMHU
    Seller location or TMHU
    1-4 weeks
    customerservice@tmhu.com
    Tora-Max Electric Walkie Pallet Jack
    Seller Delivery
    Variable
    Authorized Seller or TMHU
    Seller location or TMHU
    1-4 weeks
    customerservice@tmhu.com
    Toyota Hand Pallet Jack
    Seller Delivery or drop ship
    Variable
    Authorized Seller or TMHU
    Seller location or Lift-Rite
    1 day-4 weeks
    customerservice@tmhu.com
    Aichi Scissor Lifts
    Seller Delivery
    Variable
    Authorized Seller or TMHU
    Seller location or TMHU
    2-6 weeks
    customerservice@tmhu.com
    *Exact lead time to be determined by inventory location and availability. TMHU and sellers will make best effort to delivery products within stated lead time, but in certain situations exemptions will be applicable.
  6. Toyota Parts Category
    1. Toyota classifies parts on a weekly basis as fast moving and slow moving. An alert will be provided on the product details page to alert customers when a surcharge applies to an expedited shipment order (air rates instead of ground) and/or when next day pick up is not an option.
      Delivery Mode
      Freight Cost Per Unit
      Seller(s)
      Delivery Promise
      Issue Management
      Expedited
      Variable
      Authorized Seller or Partner
      Orders submitted before 2:00 p.m. local time of the Seller Monday-Friday (excluding holidays and other non-working day exceptions) qualify for next day delivery. Next day delivery is not a guarantee. Every effort will be made to ensure next day delivery for these orders, but in certain situations, limitations with supply chain and/or logistics partners may cause the order to be delivered past next day. Some parts are subject to an air-freight surcharge.
      https://shop.toyotaforklift.com/account
      Standard
      Variable
      Authorized Seller or Partner
      Every effort will be made to ensure delivery for these orders within 5-7 business days, but in certain situations, limitations with supply chain and/or logistics partners may cause the order to be delivered past 7 business days.
      https://shop.toyotaforklift.com/account
      Pick Up
      $0.00
      Authorized Seller or Partner
      Orders submitted before 2:00 p.m. local time of the seller Monday-Thursday (excluding holidays and other non-working day exceptions) qualify for next day pickup. Next day pickup is not a guarantee. Every effort will be made to ensure next day pickup for these orders, but in certain situations, limitations with supply chain and/or logistics partners may cause the order to be picked up past next day.
      https://shop.toyotaforklift.com/account
  7. Website Terms & Conditions
    1. Application & Acceptance.These terms and conditions apply to purchases of goods from Sellers through TMHU’s website. Sellers’ offer to sell goods to customers is expressly limited to and conditioned upon customer’s acceptance of these terms and conditions. No additional terms, conditions, or attempted modifications or exclusions are effective. These terms and conditions are the exclusive terms and constitute the contract between Seller and customer. By placing an order for goods through TMHU’s website, customer expressly agrees to these exclusive terms and conditions, represents that customer is an adult, is buying for business purposes and not as a consumer, and has authority to enter into this purchase and binding contract.
    2. Price & Payment.The price shall be as quoted on TMHU’s website, and payment shall be at that price plus applicable taxes and shipping charges. Payment is non-refundable by credit card at time of order unless otherwise independently agreed upon by Seller. Selecting Pay Local Dealer payment option constitutes Purchaser’s express desire and agreement to be billed for the order as it appears on TMHU’s website by Seller rather than pay via credit card.
    3. Shipment.See section VI and VII.
    4. Risk of Loss.All goods are shipped at customer’s risk and Seller’s responsibility for damage to any goods shipped ceases when the goods are delivered to the carrier or to customer, or customer’s agent, whichever occurs earlier, at which time "delivery" to customer is deemed to have been made. Title to the goods sold under the Agreement passes to customer upon delivery.
    5. Limited Warranty, Disclaimer of other Warranties.Seller’s exclusive, limited warranty to customer is that the goods sold will be substantially free from defects in material and workmanship. Customer shall immediately inspect the goods upon receipt and, absent written notice by certified mail postmarked within 72 hours of receipt, will be deemed to have accepted the goods and warranted that they are substantially free from defects in material and workmanship.

      SELLER EXCLUDES AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

    6. Limitation of Liability and Remedy.SELLER’S LIABILITY FOR BREACH OF WARRANTY, NEGLIGENCE, OR OTHER THEORY IS LIMITED TO REPAIR OR REPLACEMENT AT SELLER’S ELECTION. SELLER’S LIMITED WARRANTY IS VOID WITH REGARD TO ANY GOODS, ALTERED, MISUSED OR SUBJECT TO NEGLECT OR ACCIDENT. UNDER NO CIRCUMSTANCES WILL SELLER BE RESPONSIBLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES REGARDLESS OF CAUSE. IN NO EVENT SHALL TMHU’S OR SELLER’S LIABILITY FOR BREACH OF ANY WARRANTY HEREUNDER EXCEED THE ACTUAL LOSS OR DAMAGE SUSTAINED BY CUSTOMER, UP TO THE PURCHASE PRICE OF THE GOOD SOLD.
    7. Defense and Indemnity.CUSTOMER SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS TMHU, SELLER’S AND SUCCESSORS AND ASSIGNS AGAINST ANY LIABILITY, CLAIM, DEMAND, ACTION, COST, OR EXPENSE OF ANY TYPE ARISING OUT OF THE PURCHASE OR USE OF THE GOODS, INCLUDING BUT NOT LIMITED TO DEATH, BODILY INJURY, PROPERTY DAMAGE, EXCEPT TO THE EXTENT CAUSED BY TMHU’S OR SELLER’S NEGLIGENCE.
    8. Dispute Resolution.TMHU is based in the State of Indiana, and Indiana law shall exclusively govern any transaction and dispute between the parties. If customer has any dispute with TMHU, it shall first provide written notice by certified mail to TMHU at its corporate headquarters in Columbus, Indiana, attention Legal Department, within 90 days of accrual of any issue. If Customer’s dispute is not resolved, the parties shall engage in mediation in Indiana pursuant to Indiana’s Rules of Alternative Dispute Resolution. If Customer’s dispute is not resolved, any claim against TMHU shall be maintained exclusively in a court in Bartholomew County, Indiana, or the U.S. District Court, S.D. of Indiana as applicable, and by trial if any to the judge only without a jury. Any such claim shall be commenced no later than one year from date of purchase.
    9. Miscellaneous Provisions.No failure or delay by TMHU or SELLER in exercising any rights shall constitute waiver. No course of dealing, usage of trade, or course of performance shall constitute waiver by TMHU or SELLER, impose any additional obligations upon Seller, or provide any additional rights to customer. Customer may not assign or delegate its rights or obligations hereunder. Customer is not an agent or representative of Seller, and does not obtain any intellectual property rights by virtue of purchasing goods from SELLER.
    10. Force Majeure.TMHU and SELLER shall not be liable for any damages or delays caused by or manner arising from fires, floods, accidents, riots, acts of God, war, governmental interference or embargoes, strikes, labor difficulties, any shortage of labor, fuel, power, materials or supplies, transportation delays, delays in deliveries by vendors or any other cause or causes (whether or not similar in nature to any of these hereinbefore specified) beyond TMHU’s or SELLER’s control.
    11. Complete Agreement.These are the complete terms and conditions of any transaction between the parties unless modified in writing and signed by an officer of TMHU.
Toyota Store https://shop.toyotaforklift.com/
Toyota Material Handling, U.S.A., Inc.5559 Inwood DriveColumbus, IN 47201